Food Delivery App for a Fast-Growing Restaurant Chain in Chandigarh
QuickBite operates four restaurant outlets across Chandigarh and Mohali. The business had grown steadily, but the economics of third-party delivery platforms were becoming a serious problem. With commissions ranging from 25-30% per order, a significant portion of revenue was going to aggregators — and the restaurant had no direct access to its own customer data.
The Problem
Beyond the financial impact, the dependency on aggregators created a strategic vulnerability. Customer reviews, order history, and contact details all lived inside the aggregator platforms — not with QuickBite. Running a promotional campaign, reaching loyal customers, or building a repeat-order relationship was impossible without going through a third party.
The owner wanted a branded app that would give customers a direct ordering channel and give the business ownership of its customer relationships.
Our Solution
We delivered a complete direct-ordering system comprising a customer-facing mobile app (Android and iOS via React Native), a restaurant dashboard for managing orders, and a rider app for delivery management.
The customer app included menu browsing with real-time availability, order placement with Razorpay payment integration, live GPS order tracking, and a loyalty points system that rewarded repeat orders. Push notifications were used for order confirmations, delivery updates, and promotional campaigns.
The restaurant dashboard gave staff a clear view of incoming orders, preparation times, and rider assignments. The rider app provided GPS navigation and delivery confirmation with photo proof.
Results
Within 90 days of launch, direct app orders accounted for 40% of total order volume — a shift that translated to approximately ₹1.8 lakhs per month in commission savings. The loyalty programme drove a measurable increase in repeat orders, and the business ran its first successful direct promotional campaign to 3,200 registered app users.