Terms of Service

These Terms of Service ("Terms") govern your use of the website alifinfotechsolutions.com and the engagement of services or purchase of software products from Alif InfoTech Solutions ("we", "us", or "our"). By using this website or engaging our services, you agree to these Terms.

1. Services

We provide software development, web and mobile application development, SaaS products, digital marketing, and AI automation services. The specific scope, deliverables, timeline, and pricing for any engagement are defined in a written proposal or agreement shared with you before work begins.

2. Quotes and Payments

• Quotes and proposals are valid for 30 days from the date of issue unless stated otherwise.
• Project engagements typically follow a milestone-based payment schedule defined in the proposal (for example, an advance on signing with the balance across delivery milestones).
• SaaS product licenses and annual maintenance charges (AMC) are payable as per the plan selected at purchase.
• Work may be paused if invoices remain unpaid beyond the agreed due date.

3. Right of Withdrawal for EU/UK Consumers

If you are a consumer (acting outside any trade, business, craft, or profession) resident in the European Union, the European Economic Area, or the United Kingdom, you have the right to withdraw from a services contract with us within 14 days of the contract being formed, without giving any reason.

To exercise this right, inform us of your decision with a clear statement (e.g., an email to the address in Section 13) before the 14-day period expires.

Important exception: if, at your explicit request, we begin performing the service before the 14-day period ends, and you have expressly acknowledged that you will lose your right of withdrawal once the service is fully performed, this right ends as soon as we have fully performed the service. If we have only partially performed the service at the time you withdraw, you must pay an amount proportionate to what was delivered up to that point.

If you validly withdraw before any work has started, we will refund any advance payment within 14 days of being informed of your withdrawal.

This right of withdrawal does not apply if you are engaging us as a business, sole trader, freelancer, or other professional acting for purposes related to your trade, business, craft, or profession.

4. Intellectual Property

For custom development engagements, all intellectual property in the delivered work is assigned to you upon receipt of final payment. We retain ownership of our pre-existing tools, frameworks, and the core codebase of our licensed SaaS products; your purchase of a SaaS product grants you a license to use it, not ownership of its source code unless agreed in writing.

5. Client Responsibilities

• Provide timely access to content, credentials, and approvals needed to deliver the work.
• Review and accept deliverables within the review window stated in the proposal.
• Ensure that any material you supply (text, images, data) does not infringe third-party rights.

6. Revisions and Support

Each engagement includes the revision rounds and post-delivery support period stated in its proposal. Issues caused by defects in our work during the support period are fixed at no charge. New features, scope changes, and third-party failures are billed separately or covered under a maintenance plan.

7. Confidentiality

Both parties agree to keep confidential information received from the other party private and to use it only for the purposes of the engagement. We are happy to sign a non-disclosure agreement (NDA) before any discovery discussion.

8. Warranties and Liability

We deliver our work with professional skill and care. To the maximum extent permitted by law, our total liability arising out of any engagement is limited to the fees paid by you for that engagement. We are not liable for indirect or consequential losses, or for failures of third-party services (hosting, payment gateways, APIs) outside our control. Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law, including gross negligence or willful misconduct.

9. Website Use

You may not misuse this website, attempt to gain unauthorized access to it, or use its content (text, images, case studies) for commercial purposes without our written permission.

10. Termination

Either party may end an engagement with written notice as set out in the proposal. You remain liable for fees on work completed up to the date of termination, and we will hand over all paid-for deliverables.

11. Governing Law

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Zirakpur / Mohali, Punjab, India. If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection of any mandatory provisions of the law of your country of habitual residence, in accordance with Article 6 of the Rome I Regulation (EU) No 593/2008 — this clause does not affect your statutory rights as a consumer under the law of your country of residence.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date.

13. Contact Us

For any questions about these Terms, please contact us:

• Email: info@alifinfotechsolutions.com
• Phone: +91 63969 83624
• Address: Zirakpur, Punjab, India